By restarting the app, various app features and functions are refreshed. We put this as the first fix you should try since it really only takes a couple of seconds to do. Basically, both these methods aim to restart your HBO Max session in hopes of resolving any temporary issues that may be resulting in your subtitles not working.
You can take this a step further and restart your web browser. You can achieve this simply by closing your web browser, reopening it and visiting HBO Max. This step aims to not only reload the page but also remove some minor cache associated with it. Hence, the steps for this are generally similar on most streaming devices, so follow the steps below:. We highly suggest signing out and signing back in to HBO Max before trying to do anything else more time-consuming. Thus, ensuring your account data is correctly loaded, making it a general fix to resolve various app issues including subtitle errors.
Note: If you have chosen to sign out of all devices, the process may not be instant and can take up to 4 hours. To illustrate, a new update may have fixed some subtitle loading issues that HBO Max users were reporting. Here, developers can directly integrate updates to the website. Both Android and iOS use their own app stores to handle updating, installing and uninstalling apps so the process will be similar.
Plus, these steps to update the HBO Max app are generally similar on most streaming devices running the installed app:. Next up, we highly recommend changing your subtitle settings. On a similar note, simply toggling subtitles off and on may also fix the problem, similar to how we suggested restarting the HBO Max app. Additionally, this serves as another set of controls to change the subtitle styling that appears on the HBO Max app. The steps to enable the closed-captioning settings may vary depending on your Android Version or your device model.
Nevertheless, the steps are generally like the following:. The following video by Apple Support explains clearly the steps to enable closed-captioning on your Apple TV. It shows how you can make other font changes to the subtitles too.
You can also read their guide by clicking here. The steps are generally alike for other set-top boxes as well. This is likely due to subtitles being custom-curated and not auto-generated. As such, we recommend checking out other shows with the same subtitle settings you usually use. Of course, a sample size of 1 is bad practice, so be sure to try it out on multiple shows. Suppose subtitles work fine on the majority of other shows.
In that case, you likely have to wait for your particular show to get its own set of subtitles. Besides that, we also recommend raising the subtitle issue to HBO Max support Step 16 so they can rectify it quickly.
Did the previous steps not work for you? Such server-side problems are a cause for various issues you may encounter with the service, including this subtitles problem. While there are many free websites that can help us with this, we highly suggest using Downdetector due to its various features.
So, you can instantly tell if something is wrong. Additionally, user-reported HBO Max outages in the past 24 hours are available just below it. Another feature Downdetector provides is a heatmap of the affected regions. Luckily, they probably already know about this issue and will usually get it resolved within a few hours to a day. In the meantime, you can sit tight and try a different streaming service. Geo-restriction occurs because each country has different distribution rights to each show.
In fact, HBO Max is only available in limited countries and regions. So, there will undoubtedly be an inhumane amount of requests per second from that single IP. Do other settings not work at all? Then, we suggest turning it off altogether to avoid any complications. You can also try reconnecting it afterwards to get assigned a working IP address.
Along with that, we recommend avoiding low-quality or free VPN options that are bound to give you trouble when streaming. So, they could block your access or affect your overall experience. As for ping, aim for less than 25ms. Closed captions should include identification of speakers who are off-screen, sound effect descriptions and very specific line splits and timing rules.
Amateur or professional video producer may choose to write his or her own subtitles. However, closed captions should always be written, quality checked and published by a professional with experience of catering to deaf and hard of hearing audiences. If you need advice on your video project, feel free to contact us at info capitalcaptions. Alternatively, check out our information pages on our range of subtitle, closed caption and translation services.
Check out our most. Preparing videos for broadcast distribution can be a long, complex process. Closed captioning…. During the coronavirus pandemic, many businesses have been spreading their messages and keeping…. Terms and Conditions. Company Reg No: VAT reg no: 01 About Us Capital Captions specialise in high quality subtitling, closed captioning, video transcription, translation, and voiceover services. Our flexible approach to working with video content means we can effectively provide a one-stop-shop for clients wanting to turn their audio into text.
Subtitles Not Working? How can I open an SRT file? List of Partners vendors. Nick Steinberg. Nick Steinberg has been writing about technology since Updated on September 16, Tweet Share Email.
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